In a previous post on my tire problems in Maine I wrote about how when I called AMA for roadside assistance they told me I had no coverage. I was too shaken up to be pissed in that moment so I wrote them a letter last week asking for an explanation.
I got a call yesterday from a representative from the AMA, apologizing about what happened. They explained that they had just contracted with a new company to provide roadside assistance. The contract didn't take effect until September 1. Until then I was covered by the previous carrier. However when I renewed the AMA sent me a new membership card with the new toll free number on it, even though it wouldn't take effect until Sept. 1. There was no mention from them that the number wasn't valid until Sept. 1. So of course I threw out my old card with the number I needed on it.
I had requested a reimbursement of the $75 I paid for my tow, but I never got a receipt from the old boy who took care of me. The AMA won't reimburse me without the receipt.
They were nice about it and took responsibility for what happened but I'm considering just dropping AMA when I expire next year. My local AAA club just picked up motorcycle coverage and they've been reliable in the past. This kind of screw-up doesn't give me a lot of faith about the AMA.
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